Have you ever attended a meeting that left you feeling frustrated? Perhaps the meeting was too long; unfocused; or dominated by arguments and disagreements. Not all meetings have to be like this. Meetings can be very productive; many issues can be resolved; and participants can feel grateful they attended. Whether it's a regular meeting or a task force meeting; the meeting leader should open the meeting with appropriate information and in the right tone. An effective meeting leader encourages full participation from the group to ensure the objectives are reached within the allotted time. To close the meeting; the leader summarizes the decisions arrived at and follows up on the actions that need to be taken. This course covers the skills and lessons that will help you to fulfill the key responsibilities of a meeting leader at each stage of a business meeting.

The Freedom of Information Act (FOIA) encourages accountability through transparency – considered to be vital to the health and success of a democracy. In the United States, each federal agency is responsible for processing FOIA requests for the records it holds and for disclosing records unless they are subject to an exemption. Employees of federal agencies need to be prepared to handle FOIA requests. This course provides an overview of the FOIA and how to meet obligations for processing FOIA requests; while also encouraging employees to become familiar with the particular guidelines and resources held by their agency's FOIA Office.
FOIA E-Learning Modules Training modules for FOIA Professional

Earning and Offering Trust at Work "Who can I trust around here?" This is a more common workplace question than most of us might like to admit. Building relationships and trust within professional networks is done like a mason building a wall – one stone at a time. Trust is a core ingredient in positive relationships. Without it; the mason's wall takes on a whole new analogy – a barrier; with no gate for entry. In this course; you'll explore trust – what makes you and others trustworthy; how to demonstrate trustworthiness through your own professional accountability; and how to fix a trust deficit after trust has been broken.
Building Trust with Business Ethics It's not always easy to decide between right and wrong at work. Making ethical decisions can help you to discern the right thing to do in difficult situations. You might think that business ethics are only an issue for upper management; but in fact; every employee should understand the importance of ethical decision making. In this course; you'll learn some common myths about business ethics. You'll learn about different approaches to ethics; the values and standards in a typical code of conduct; and how to develop your own code. You will also learn ways to overcome obstacles to ethical behavior and steps for making ethical decisions.
Developing Your Business Ethics It's not always easy to decide between right and wrong at work. Understanding ethics can help you to discern the right thing to do in difficult situations. In this course; you'll learn some basic myths about business ethics; and consider some ethical approaches you could follow at work. You'll also learn about the ethical values that a code of ethical conduct is based on; and learn how to develop a personal code of conduct. You'll explore some obstacles of ethical conduct; and learn strategies for overcoming them. And finally; you'll learn how to make ethically defensible decisions.
The Building Blocks of Building Trust Can I trust you? This is what others may ask; often silently; when they work and engage with you. It's also what you ask about another person as well. If you want people to trust you; a firm handshake and good eye contact is not enough. You have to build trust like a mason builds a wall – one stone at a time. It rarely comes ready-made. But when you've taken the effort to build it and it is solid; you want to maintain it for a long time. Trust is a core ingredient in most every positive relationship. Without trust; the mason's wall takes on a whole new analogy – a barrier with no gate for entry. In this course; you'll explore what makes you and others trustworthy; how to demonstrate trustworthiness; and the importance of extending trust to receive trust.
Planning Meetings Fit for Purpose Have you ever sat through a meeting that you felt was a waste of your time? Maybe the meeting wasn't relevant to you or it was just poorly run. Perhaps it lacked a clear purpose. The root cause of ineffective meetings is almost always poor planning. Meetings are among the most expensive forms of communication in today's business environment; so it's essential to make the investment worthwhile. This course outlines a process for preparing for effective meetings. First; you'll learn how to clarify the purpose and objectives of a meeting. Second; you'll learn how to determine if the meeting is required; or if a meeting alternative can fulfill the objectives. Third; you'll learn how to choose the best participants. Fourth; you'll learn how to create the agenda. And fifth; you'll learn how to prepare yourself and your participants for a successful meeting. The next time you need to prepare a meeting; the methods introduced in this course will help you make the most of your and your participants' valuable time. You'll also learn how to effectively start a meeting.

Your organization depends on its ability to win every customer interaction. User personas descriptions of archetypal end users are the gateway to designing customer-eccentric products and experiences that address customer needs. Building user personas will help you develop products and services your customers truly want. In this course, you'll learn the essential elements of user personas and the business information to be gained from them. You'll also learn how to build a user persona; which data to include in a persona; and the qualities of an effective persona. Discover what customer-centric design can tell you about your customer; and how it will benefit your business.

Building the Foundation for an Effective Team The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of pulling the right team together; setting team goals; and defining the standards of team behavior. In this course; you'll learn about the five stages of team development and strategies for selecting high-performing team members most suited for your project or team. You'll also learn about laying the foundation for a successful team; including setting team goals; assigning roles to individual team members; and defining specific guidelines that outline how team members should behave to minimize conflict and optimize team performance.
Developing a Successful Team Anyone who has worked in a project or team environment will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary responsibilities of a team leader. In this course; you'll learn how to develop the team culture early on by establishing team member competencies and working to improve team dynamics. You'll also learn about methods used to encourage team participation and motivation and increase team members' commitment. Finally; you'll learn about the importance of assessing and improving team performance.
Effective Team Communication It's vital to maintain open; effective communication on a team. However; it's all too easy to adopt bad habits. Without realizing how badly it affects your team; you or another team member may communicate in ways that lead to misunderstandings; cause unnecessary conflict; keep others from having their say; and prevent the team from performing as well as it could. In this course; you'll learn about different verbal barriers to effective team communication and strategies for overcoming them. But speaking is only one part of communication; effective listening is vital too. So you'll also learn about specific active listening techniques that can help you be a better listener.

a key tool used by the federal government in combating fraud. This course will introduce the FCA's main features; describe behaviors that constitute violations; and outline best practices for ensuring contractors remain in compliance with the act

To identify unlawful discrimination (including unlawful harassment and retaliation) and harassing conduct, and to provide information about what to do if you experience harassment of any kind. Define important concepts and terms related to unlawful discrimination and harassing conduct. Identify the protected bases and activities covered by Equal Employment Opportunity (EEO) laws and Personnel Bulletin (PB) 18-01. Explain the two primary ways of reporting tHRough the EEO complaint process and the PB 18-01 reporting process.Describe what to do if you see or experience harassing conduct.

Communicating effectively can be challenging when the message is difficult. Because these challenges typically involve emotions such as hurt; anger; or confusion; it's not uncommon for people to avoid one another or shut down; preventing what could be a productive exchange at many levels. In this course; you'll examine some common communication challenges and how you can successfully navigate them. By showing patience; perseverance; and accountability; you can get communication back on track and reach mutual understanding and agreement.

Developing emotional intelligence is a key to successful leadership. Leaders with a strong mixture of emotional awareness; self-management; and social skills are able to relate better to those around them. Emotionally intelligent leaders navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This course provides an understanding of why emotionally intelligent leadership is important. It also provides practical; positive techniques for promoting and improving emotional intelligence as a leader within your business environment.

Discover leadership variances and management techniques for managing Agile teams and the projects. Examine the differences between Agile and traditional projects; leadership best practices; and Agile real-world uses. In addition; explore Agile risk management; continuous improvement; team dynamics; and coaching.

Removing the mess from your workspace and getting organized can significantly improve many aspects of your work day; including your ability to concentrate; achieve targets; and become more efficient. This course will help you increase your productivity by showing you how to organize and maintain both your physical and digital workspace. You'll learn how creating a clutter-free workspace and effective filing can improve your productivity. But it's not just your physical workspace that needs decluttering; this course will show you how to manage digital files; which is just as important. And once you've GOtten your workspace under control; you'll learn how to maintain it.

Are you in a mindset that will help you drive DEI tHRoughout the systems of your organization? As a leader; you hold the keys to activating DEI on your team and in your organization as you role model inclusive behaviors for the people who work for you.The discipline of systems thinking is an underlying philosophy that is particularly applicable to complex change efforts such as DEI. Learn to recognize how systems thinking applies to DEI and practices for examining DEI GOals. You'll also learn strategies to build organizational culture awareness for DEI; identify how organizational culture is represented in your team and processes; and recognize how to make DEI part of how you do business; including using more gender-neutral language. As part of your DEI work; we encourage you to visit www.lawanaharris.com/assessment and take a self-assessment to help you determine your strengths and weaknesses around DEI.

A busy personal life has a direct correlation to your productivity level at your job. Get control of your tasks at home and that will help your productivity level at work; making you better able to stick to schedules and meet deadlines by reducing the stress and distractions that come from trying to juggle home and work at the same time. In this course; you will explore some tips for getting yourself and your family out the door in the morning; as well as managing areas of your life such as personal appointments; personal organization; parental responsibilities; and your personal health and well-being.

The last time you were faced with a list of tasks; which one did you do first? Was it the most difficult? Was it a random choice; or did you choose the easiest task first? The latter points toward procrastination ? a habit that causes urgent and difficult tasks to pile up as you avoid them. Procrastinators typically focus on the reasons not to do something; rather than just doing it. Don't think about working more hours; think about working better hours. Use your time to get organized and avoid procrastination. In this course; you'll discover some tips to become more organized and combat time wasters. You'll learn about the causes of procrastination; and the ways to develop your self-discipline. You'll also learn how to set your priorities and know when to say yes to a new task and

This is a recorded replay of the 10 HR Practices That Drive Results Leadercamp Live session that ran on October 1st at 11 AM ET led by Josh Bersin, an analyst, author, educator, and thought leader focusing on the global talent market and the challenges and trends impacting business workforces around the world. As part of this presentation, Josh will share the four levels of pandemic response revealed in the research and give attendees recommendations about how their organizations can further improve, transform, and become more resilient in order to navigate for uncertainties ahead.

No matter the industry or sector; the chances that you are working with people from another country or culture are high. Given that business is communication; the ability to communicate successfully across cultures is a mission critical skill. Communicating successfully with people from our own culture; in our own language is challenging enough. When we interact with people from other cultures; the barriers to effective communication are even more pronounced. In this course; you will learn about two principal dimensions of culture that underlie culturally different ways of communicating and learn vocabulary that will allow you to explain differences in communication styles. You will also explore barriers to communicating effectively across cultures and identify ways to overcome them.

You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be; but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life balance. It includes recognizing the behaviors of passiveness; aggressiveness; and assertiveness and how those affect a person's ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

A key challenge for managers is keeping employees motivated and productive during times of change. To survive and grow in volatile markets; organizations have to embrace change; they have to innovate and adapt. However; because change involves uncertainty; it's stressful; and it can evoke fear and resistance among employees ? just at a time when an organization needs everyone to pull together and give their best efforts. In this course; you'll learn how to recognize and manage employee stress; as well as your own stress; during periods of change. You'll also learn about common reactions to change; and ways to motivate and support employees.

The best leaders are masters in workplace motivation and engagement. In this course; you will learn the characteristics of motivation and engagement; as well as techniques for optimizing both. You will also learn techniques for motivating and engaging yourself and others; in both onsite and remote situations.

To understand and appreciate diversity in the workplace; you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations is very important. Equally important is the ability to share these effective strategies openly and leverage the diversity that exists within the organization. In this course, you'll explore strategies to help you become aware of your attitudes toward diversity; increase your acceptance of diverse cultures; people; and ideas; and become an advocate.

Every year; motor vehicle accidents result in thousands of deaths; and many of these result from occupational motor vehicle incidents. This course provides simple; effective defensive driving techniques you can use to reduce your chances of being involved in a motor vehicle accident.

Under Title I of the Americans with Disabilities Act (ADA), a reasonable accommodation is a modification or adjustment to a job, the work environment, or the way things are usually done during the hiring process. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

The Equal Employment Opportunity Commission (EEOC) recommends agencies provide periodic training to their workforce on their organizations anti-harassment policy and reporting procedures. This training will cover conduct considered a violation of the policy, the responsibilities of supervisors, managers, and non-supervisory employees, who to contact to report allegations of harassment, and the basic process after allegations of harassment have been reported.

The Equal Employment Opportunity Commission (EEOC) announced that the EEO-1 data collection was now open. herefore, by not considering more limited courses of action or alternative approaches than the total withdrawal of the Independent Contractor Rule, the DOL did not take into account important aspects of the problem before it.

Under 5 C.F.R. Part 2638, all financial disclosure filers and other covered employees as designated by the Bureau or Office Ethics Counselor are required to complete one hour of annual ethics training.

A resource to help employees comply with the Paperwork Reduction Act (PRA). What kind of information needs PRA approval, and what's exempt.Information Security Oversight Office, oversees the Federal GOvernment-wide CUI Program. As part of that responsibility, so is issuing this rule to establish policy for agencies on designating, safeguarding, disseminating, marking, decontrolling, and disposing of CUI, self-inspection and oversight requirements, and other facets of the Program.

CUI is GOvernment created or owned information that requires safeguarding or dissemination controls consistent with applicable laws, regulations and GOvernment wide policies. It is not corporate intellectual property unless created for or included in requirements related to a GOvernment contract. Why is it important? Because there are fewer controls over CUI as compared to classified information, CUI is the path of least resistance for adversaries. Loss of aggregated CUI is the one of the most significant risks to national security, directly affecting lethality of our warfighters.

Every day, in workplaces everywhere, people ask questions, make assumptions, or take actions they feel are innocent or even well-intentioned but which disrespect others. This course provides powerful examples of what these occurrences, or microaggressions, look and feel like reminding us that until we do the work of identifying and challenging our biases, we run the risk of offending others and blocking efforts to create a culture of equity, inclusion, and respect. Understanding Bias, Recognizing Microaggressions,Implicit versus explicit bias as well as the most common forms of workplace bias. How to manage microaggressions if you are the target or if you?re called out as the perpetrator.How to be an upstander if you witness disrespectful or demeaning conduct, or microaggressions in the workplace. The STEP model to frame and challenge implicit bias.

Provides all employees an opportunity to practice decision-making in simulated situations and learn how to address discrimination, harassment, and whistleblowing issues. There are four GOals for this training Recognizing and managing our rights and responsibilities regarding discrimination, harassment, whistleblowing, and diversity and inclusion. Exploring positive and effective ways to respond to real life stresses, conduct, and performance situations,Enhancing interpersonal communication skills and strategies.
Antidiscrimination and Retaliation Act of 2002; better known as the No FEAR Act; requires that federal agencies be accountable for violations of antidiscrimination and whistleblower protection laws.

You can legally and ethically use your Travel Card for official business. This course is intended to teach you about your responsibilities and give you the resources you will need in the performance of your duties.Use travel cards only for authorized transactions according to the Travel Card Program. Identify and apply laws, regulations, and policies to all travel transactions. Accurately review and approve travel card transactions and statements in accordance with the Travel Card Program Policy. Prevent fraud, misuse, abuse, and collusion.

To understand and appreciate diversity in the workplace; you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations is very important. Equally important is the ability to share these effective strategies openly and leverage the diversity that exists within the organization. In this course, you'll explore strategies to help you become aware of your attitudes toward diversity; increase your acceptance of diverse cultures; people; and ideas; and become an advocate for diversity within the workplace.

Formal learning events like training are often a great way to promote foundational learning content. However, training can be costly to develop and time consuming for learners to attend. Learning research indicates that many learners struggle to apply what they learn in the classroom. Organizations should do more to support learners in their work environment. If you are trying to move the needle on a workplace issue, consider integrating job aids into your learning strategy. According to the Learning & Performance Ecosystem Model, job aids are a form of performance support designed to help employees complete a task with fewer errors and in less time.

Anti-bribery 3 No one can afford to be complacent about the potential for corruption when doing business. Bribery is unethical and in many locations around the world; illegal. Despite the harsh penalties for both the individual and the company that can result from violations; bribery remains a serious risk.
Antitrust 3 What is the scope of global antitrust and competition legislation? It might be different from what you think. While antitrust and competition laws do apply to corporate-level mergers and acquisitions; they also impact proposals you might be drafting or bids you're submitting. If you're regularly involved in sales transactions with international clients or partners; an understanding of the standards and reach of antitrust laws is essential.
Code of Conduct Awareness is a key part of its ethical framework. Outlining an organization's key ethical principles and providing guidance on the expected standards of behavior for employees; the Code serves as an important resource for employees as they navigate the sometimes-challenging waters of the workplace. This course will introduce employees to the uses and benefits of their organization's Code of Conduct; and offer practical advice on how to apply the Code to ethical dilemmas they may encounter in the business environment.
Gifts; Gratuities; and Entertainment 2 Giving gifts and providing entertainment in the business setting can raise serious ethical dilemmas.
Cybersecurity 3 Lax security practices and poor security awareness on the part of employees can result in security breaches that have serious consequences for organizations. Hackers will take advantage of any vulnerability; and their reach is global. not constitute; a solicitor-client relationship.
Protection of Company Information 2 This course discusses the importance of safeguarding one of your company’s most valuable assets its information and data.
Business Ethics 2 In today's business environment, companies are under intense scrutiny in the media; by investors; and by customers over the way they operate. People prefer to do business with companies and individuals that share their values; and avoid business that they feel are unethical; secretive; or corrupt. Organizations and their employees who hold themselves to high ethical standards often reap the rewards of fair and honest business practices, both financially and in terms of public opinion.
Gifts; Gratuities; and Entertainment 2 Giving gifts and providing entertainment in the business setting can raise serious ethical dilemmas.
Avoiding Conflicts of Interest 2 Many employees routinely face situations that can create a potential conflict of interest; where divided loyalties may affect their ability to make impartial decisions on behalf of their employer. Inappropriate resolution of these conflicts can result in direct financial loss to the organization, as well as the erosion of an organization's ethical culture and a damaged reputation.
Insider Trading 2 Illegal insider dealing can have serious costs for individuals and their organizations. This course will help you recognize ways in which inside information can be misused for illegal securities trading.
Global Business Ethics In today's business environment, companies are under intense scrutiny from the media; investors; and customers over the way they operate. People prefer to do business with companies and individuals that share their values; and avoid businesses that they feel are unethical; secretive; or corrupt. Organizations and employees who hold themselves to high ethical standards often reap the rewards of fair and honest business practices, both financially and in terms of public opinion. In this course, you will learn the traits and benefits of ethical conduct; as well as how to identify unethical behavior and what to do when you have questions.
Developing Your Business Ethics It's not always easy to decide between right and wrong at work. Understanding ethics can help you to discern the right thing to do in difficult situations. You’ll learn some basic myths about business ethics; and consider some ethical approaches you could follow at work. You'll also learn about the ethical values that a code of ethical conduct is based on; and learn how to develop a personal code of conduct. You'll explore some obstacles of ethical conduct; and learn strategies for overcoming them. And finally; you'll learn how to make ethically defensible decisions.
Building Trust with Business Ethics It's not always easy to decide between right and wrong at work. Making ethical decisions can help you to discern the right thing to do in difficult situations. You might think that business ethics are only an issue for upper management; but in fact; every employee should understand the importance of ethical decision making. In this course, you'll learn some common myths about business ethics. You'll learn about different approaches to ethics; the values and standards in a typical code of conduct; and how to develop your own code. You will also learn ways to overcome obstacles to ethical behavior and steps for making ethical decisions.
Financial Integrity Fraud schemes can be diverse and complex; but the consequences of fraud can be painfully simple financial and reputational damage to an organization and its employees. As a result; it's essential for workers at all levels of an organization to be proactive and alert to suspicious financial activity. Explore common sources of financial fraud; the signs that indicate risk for fraud; and the importance of reporting any suspicious activities or behaviors.
Global Conflicts of Interest Many employees can face situations that can create a potential conflict of interest; where divided loyalties may affect their ability to make impartial decisions on behalf of their employer. Inappropriate resolution of these conflicts can result in direct financial loss to the organization; subject the organization to legal risk; as well as erode an organization's ethical culture and damage its reputation. This course describes how to identify potential conflicts of interest and respond appropriately to them.